Terms and Conditions
TERMS AND CONDITIONS Business name: Petia Vassileva Filipova . Company headquarters: Prague 7 17000, Haškova 836/10 Czech Republic ID: 67968015 VAT number: CZ7555063923 The company is registered in the commercial register of the Municipal Court in Prague A 39608
Based on the order of goods from the offer on www.crystalworld.cz, a purchase contract is created between the buyer and the seller. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible. The order becomes binding when the order is accepted by the seller. The buyer is entitled to cancel the order on the basis of a written request sent by e-mail or by telephone to the telephone number of the seller specified in these terms and conditions, within a maximum of two hours from the sending of the confirmation of receipt of the order. After two hours have passed since the confirmation of order acceptance has been sent, the buyer is entitled to cancel the order only with the consent of the seller. The seller reserves the right to reimburse the costs incurred, which include, for example, packaging, postage for the sent shipment, etc. By not accepting the ordered goods and not paying for them, you are violating the valid purchase contract and the Commercial Code. A binding order must contain mandatory information, including the name and surname of the buyer, the name of the product, the number of units purchased, the total price, the method of delivery of the goods, and the method of payment.
Ancellation of the order by the seller The seller reserves the right to cancel the order or its part in the following cases: The ordered goods are no longer manufactured or supplied or are unavailable for a long time. The price of the goods has changed significantly or has been incorrectly determined. If the buyer has already paid for the ordered goods, the amount will be returned to him in cash or transferred to his account in the shortest possible time.
Complaint The warranty can be claimed within the statutory period of 24 months from the date of receipt of the goods by the buyer. The warranty only applies to manufacturing defects or material defects. The warranty does not cover wear and tear caused by normal use of the product, damage caused by careless handling, or damage caused by external events that may lead to damage to the purchased costume jewelry. For a possible claim, it is necessary to present a document confirming the purchase of the goods. The warranty does not cover damage caused by the carrier. If damage to the package is visible when receiving the shipment, inform the carrier about this and write a report with him. The seller undertakes to repair or replace the defective goods no later than 30 calendar days after receiving the claimed goods, or otherwise deal with the claim on the basis of an individual agreement with the buyer. The buyer is obliged to notify the seller of defects (complaint) immediately after discovering the defects to the email: info@crystalworld.cz. In response, the buyer will receive an email with instructions and a complaint form. The buyer will deliver the claimed goods to the seller's address at his own expense. Claims sent to us by cash on delivery will not be accepted.
Possibility of returning goods Within 14 days, you have the option to exchange the purchased goods for others of the same value if the goods are unused and in original packaging. The buyer has the option to return unused goods to the seller within 14 calendar days, starting from the day the buyer took delivery. Returned goods must not show signs of: goods that show a defect (in this case, it is necessary to proceed according to the complaints procedure) goods that show any signs of use goods without original packaging and accessories Before returning the goods, the buyer contacts the seller by email: info@crystalworld.cz. The buyer will immediately receive an email with instructions. The buyer will deliver the claimed goods to the seller's address at his own expense. Claims sent to us by cash on delivery will not be accepted. After receiving complete and undamaged goods, including original packaging and accessories, and presenting documents proving the purchase of the goods, the seller will return the amount to the buyer in cash or by bank transfer.
Personal data protection The seller undertakes that the obtained personal data will not be provided to any third parties. The personal data provided will only be used to carry out the transaction and communicate with the customer. By purchasing in this online store, you agree to the processing and storage of your data. All data provided by the customer here are subject to the provisions of Act No. 101/2000Coll., Personal Data Protection Act, as amended.
Cash on delivery not collected Each order is binding (Civil Code § 544-545, Act No. 40/1964 Coll.) according to our terms and conditions. Customers who order goods and do not pay for the order, or subsequently do not pick up the dispatched shipment on cash on delivery, will be published in the register of debtors and will be required to pay the incurred costs for sending the goods and a handling fee (so-called contractual penalty) in the amount of CZK 200. By submitting the order, you agree to our terms and conditions and the contractual penalty in this amount. The order can be canceled within 2 hours of placing the order.
All arrangements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations. By ordering goods, the buyer agrees to these terms and conditions.
HOW TO SHOP 1. The buyer places an order for goods in the following ways: through your customer account, if you have previously registered in the online store, by filling out the order form without registration. 2. When placing an order, the buyer selects the goods, the number of goods, the method of payment and delivery. 3 Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking the send order button. The data listed in the order they are deemed correct by the seller. The condition for the validity of the order is the filling in of all mandatory data in the order form and confirmation by the buyer that he has become familiar with these terms and conditions. 4. The purchase contract is concluded by confirmation of the order by the seller to the buyer's email address. 5. In the event that the seller cannot fulfill any of the requirements stated in the order, he will send the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions 6. In the event that there was an obvious technical error on the part of the seller when indicating the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price, even if the buyer was sent an automatic confirmation of receipt of the order according to these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's email address.
Customer's account 1. Based on the buyer's registration in the online store, the buyer can access his customer account. The buyer can order goods from his customer account. The buyer can also order goods without registration. 2. When registering for a customer account and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in case of any change. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller. 3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties. 4. The buyer is not authorized to allow the use of the customer account by third parties. 5. The seller can cancel the user account, especially if the buyer no longer uses his user account, or if the buyer violates his obligations under the purchase contract or these terms and conditions. THE USER ACCOUNT MAY NOT BE AVAILABLE CONTINUOUSLY, PARTICULARLY WITH REQUIRED MAINTENANCE OF THE HARDWARE DISK.